Shipping policy

Shipping Policy

At PupChoice, we aim to get your order to you quickly and reliably. All orders are fulfilled using Amazon’s Multi-Channel Fulfillment (MCF) network, so you benefit from Amazon’s fast and trusted shipping service — even when shopping directly from our website.

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📦 Order Processing

• Handling Time: Orders are typically processed and shipped within 1 business day.

• Orders placed on weekends or holidays will ship the next business day.

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🚚 Shipping Times

We currently ship to addresses in the United States and Canada.

• Standard Shipping (U.S.): 3–5 business days

• Expedited Shipping (U.S.): 2–3 business days

• Standard Shipping (Canada): 5–10 business days (subject to customs clearance)

Note: Transit times are estimates and may vary slightly depending on location or carrier delays.

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💲Shipping Rates

We offer free standard shipping on all orders within the continental United States.

Shipping fees for expedited delivery or Canadian orders will be calculated at checkout based on your location and order size.

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✈️ Carriers

Orders are shipped using Amazon's trusted delivery partners, including:

• UPS

• FedEx

• USPS

• Amazon Logistics (for certain U.S. regions)

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🔎 Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.

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❗ Delivery Issues

If your order is late, lost, or damaged in transit, please reach out to our team at support@pupchoice.com and we’ll make it right.

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Questions?

We’re always happy to help.

Email: woof@pupchoice.com
Phone: 800-356-6805
Hours: Monday–Friday, 9am–5pm EST