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Questions, answered in plain English.

Straight answers from the Pup Choice team. If your question isn't here, email woof@pupchoice.com — we reply 9am–9pm ET, 7 days.

Products & Ingredients

7 articles
What does "24-in-1" actually mean in your Multivitamin?

One soft chew delivers 24 separate, named nutrients — not a "proprietary blend." That's 9 vitamins (A, D3, E, K, B-complex), 7 minerals (calcium, phosphorus, zinc, iron, copper, manganese, iodine), 4 skin/joint/coat actives (glucosamine, salmon oil, biotin, niacin), and 4 digestive supports (prebiotic fiber + 3 probiotic strains).

Every dose is on the label in milligrams. We publish the COA for every batch.

See the full label →
Are your products soy-free, corn-free, and grain-free?

All Pup Choice chews and treats are corn-free, wheat-free, and soy-free. We use a chickpea + tapioca soft-chew base. Most SKUs are also grain-free; the Hip & Joint chew uses a small amount of oat flour for texture and is labeled accordingly.

No artificial colors, flavors, or preservatives in any product. Bacon flavor comes from real bacon.

Where are Pup Choice products manufactured?

All chews and treats are made in the USA, in a GMP-certified facility. We're a member of the National Animal Supplement Council (NASC), and every batch is third-party tested before it ships.

Are your products tested by a third party?

Yes — every batch. An independent lab tests for potency (does the milligram dose on the label match the bag), heavy metals (lead, mercury, cadmium, arsenic), pathogens (Salmonella, E. coli), and pesticide residue. See our full testing program →

Can I give Pup Choice to a puppy or a senior dog?

Most products are formulated for adult dogs (12 months+). The 24-in-1 Multivitamin and the Probiotic chew are safe at any age 8 weeks+ — at the puppy dose listed on the bag. Hip & Joint is most useful for adults and seniors. Always cross-check with your vet for dogs under 12 months or over 14 years.

What if my dog is on prescription medication?

Always check with your vet before starting a supplement — especially if your dog is on NSAIDs, blood thinners, or seizure medication. Your veterinarian is the right person to review any potential interaction.

What's the difference between Bacon and Beef Multivitamin?

The 24 active ingredients are identical. The flavor base is different. Bacon (real bacon, smoke-free) is by far the most picky-dog approved — 79% of customers pick it. Beef (real beef liver) is the second most popular and tends to be preferred by larger breeds.

Dosing & Use

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How many chews does my dog need per day?

It's printed on each bag and based on your dog's weight:

  • Under 25 lb: 1 chew/day
  • 25–50 lb: 2 chews/day
  • 50–100 lb: 3 chews/day
  • 100+ lb: 4 chews/day

For Hip & Joint and Probiotic specifically, the daily dose can be split morning + evening or given all at once with a meal.

Should chews be given with food?

Most dogs eat them like a treat — with or without food. The Multivitamin has a small amount of fat-soluble vitamins (A, D, E, K) that absorb best when given near a meal. Probiotic and Hip & Joint can be given any time.

How long until I see results?

Honest answer: it varies by what you're working on.

  • Probiotic: 5–10 days for stool consistency
  • Skin & Coat (Omega-3): 3–6 weeks for coat shine; 6–8 weeks for skin comfort
  • Hip & Joint: 4–8 weeks for noticeable mobility change; longer for senior dogs
  • Multivitamin: not a "result" product — it's daily nutritional insurance
Can I stack multiple chews together?

Yes — most pairings are designed to stack. The Multivitamin is the daily base; many customers add Hip & Joint or Probiotic on top. The one combination to avoid: don't double up on glucosamine if your vet has you on a separate joint medication.

What if my dog won't eat the chew?

First — try Bacon flavor (it's our pickiest-dog winner). If still no, email us within 30 days; we'll refund the bag and send a replacement flavor on the house.

Shipping & Delivery

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How long does shipping take?

Most orders placed before 2pm ET ship the same business day. Standard delivery is 2–4 business days from our Iowa warehouse to anywhere in the continental U.S.

Subscription orders include free 2-day delivery on totals over $49. Otherwise standard shipping is $6.95.

Do you ship to Alaska, Hawaii, or internationally?

Alaska and Hawaii: yes — flat $14.95 shipping, 5–7 days. Canada: yes — $19.95, 7–10 days, customs included. We don't ship outside the U.S./Canada at this time.

How do I track my order?

You'll get a tracking link by email and SMS as soon as the box leaves the warehouse. Subscriptions also show next-ship status in your account dashboard.

What if my package is lost or arrives damaged?

We replace it. No proof, no questions, no fee — just email care@pupchoice.com within 7 days of expected delivery.

Subscriptions

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How do I skip or change a delivery?

From your account dashboard. Two taps: "Manage" → "Skip next delivery." You can skip as many cycles as you want; we'll never auto-charge a skipped month. More on Subscribe & Save →

Can I cancel after one box?

Yes. Cancel anytime, including after the first box. The 20% first-month discount stays — we don't claw it back. No fees, no calls, no "are you sure?" emails.

Can different items ship on different schedules?

Yes. Each SKU can run on its own cadence — every 30, 45, 60, or 90 days. A 4 oz Turkey Treat bag and a 60-count Hip & Joint can land independently.

Do member discounts stack with sale prices?

Yes. Your 20% always applies on top of the lowest displayed price, including seasonal sales. The only thing that doesn't stack is bundle pricing, which is already discounted at the bundle level.

Returns & Refunds

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What's covered by the 90-Day Happy Dog Guarantee?

Anything. If your dog won't eat the chew, doesn't like the flavor, or you just changed your mind — email us within 90 days of delivery and we refund the order. Keep the bag, donate the rest, give it to a friend's dog. No return shipping needed.

How long do refunds take to show up?

We issue the refund within 1 business day of your email. It typically appears on your card or PayPal in 3–5 business days.

Can I exchange flavors instead of getting a refund?

Always. Email care@pupchoice.com, name your dog and the new flavor, and we'll ship the swap free. No need to return the original bag.

Vet & Health

3 articles
Are Pup Choice products PhD-endorsed?

Yes — our formulas are endorsed by a PhD and built on peer-reviewed research, with named ingredients at sensible doses you can read on every label. Meet the team →

What quality standards do you follow?

Every Pup Choice product is manufactured in a GMP-compliant US facility and third-party lab tested every batch for purity and potency. All active and inactive ingredients are named on every label, with the dose. See our quality & certifications page →

What if my dog has an allergic reaction?

Stop the supplement immediately and contact your vet. Then email us — we'll refund the order and add the ingredient flag to your account so we never re-ship something that flagged. We take this seriously.

Account & Billing

3 articles
What payment methods do you accept?

Visa, Mastercard, AmEx, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. We don't store your card directly — payment is tokenized through Stripe.

How do I update my shipping address or card?

Account dashboard → "Subscriptions" → "Edit." Changes apply to the next scheduled order; in-flight orders can't be redirected.

Do you offer multi-dog discounts?

Yes — adding a second dog's routine to your subscription tacks on an extra 5% off the order total, on top of the standard 20% member discount.

Dr. Pup (AI assistant)

Dr. Pup (AI nutrition assistant) — educational only, not veterinary advice. Ask about ingredients, dosing, and routines.

Available anytime · Educational only
Ask Dr. Pup →

Email care

care@pupchoice.com — for orders, returns, flavor swaps, anything that's not a clinical question.

9am–9pm ET, 7 days · Avg reply 47 min
Email care →

Order help

For order-status questions and lost or damaged packages, email us and we'll sort it out.

9am–9pm ET, 7 days
Email woof@pupchoice.com →