Returns Policy

100% Money-Back & Satisfaction Guarantee

We stand by the quality of our dog food! If you're not completely satisfied, we offer a full refund—no questions asked. Your pet’s health and happiness are our top priorities.

Return, Exchange & Cancellation Policy

Order Cancellation

To ensure fresh, high-quality dog food, orders are processed immediately after placement. Unfortunately, we cannot make changes or cancel an order once it has been placed.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, we will send a replacement right away. Simply email a photo of the item(s) to pupchoice.com, and we will take care of it immediately.

Returns & Exchanges

Because our dog food is made to order to ensure freshness, we cannot accept returns or exchanges due to customer errors such as selecting the wrong formula, size, or quantity, or for a change of mind.

For assistance with an approved replacement, please contact us at pupchoice.com.

Unapproved returns will not be accepted.